We have determined that there are some customers (specifically Sprint phone carrier customers) who have trouble recording their full message. The calls are being cut off at around 30 seconds. This is due to a cell phone feature known as VoLTE.

We recommend that you turn this feature off and back on. Then reattempt to record your message.

Turn off/on VoLTE on an iPhones (iPhone 6 or newer)

  1. Tap Settings

  2. Tap Cellular

  3. Tap Cellular Data Options

  4. Tap Voice & Data (shown on newer phones)

  5. Tap Enable LTE or toggle VoLTE off /then back on

Turn off/on VoLTE on an Android device.

  1. Tap Settings.

  2. Tap Network & Internet.

  3. Tap Call.

  4. Tap to enable VoLTE / HD Voice/ Enhanced calling

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