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Frequently Asked Questions
Frequently Asked Questions
Learn the answers to some common questions. Can't find the answer? Give us a call 877.665.5646
60 articles in this collection
Written by
Support Team
and
Sharon Wylds
Do I need any physical hardware or digital download?
What do I need to use CallingPost
Written by
Support Team
Updated over a week ago
Best practices for text messaging.
Things to avoid for better text messaging deliverability.
Written by
Support Team
Updated over a week ago
Will my contact lists be sold?
The CallingPost Privacy Policy
Written by
Support Team
Updated over a week ago
Why are my text messages not getting delivered?
Here are some reasons why your text may not get delivered.
Written by
Support Team
Updated over a week ago
What web browser should I use?
Preferred browser to use
Written by
Support Team
Updated over a week ago
Why am I not getting my phone call from CallingPost?
When members are not receiving your calls.
Written by
Support Team
Updated over a week ago
What phone number are appear for CallingPost when we choose CallingPost Caller ID?
CallingPost Caller ID vCard
Written by
Support Team
Updated over a week ago
My Account
Help! I forgot my password.
How to reset your password
Written by
Support Team
Updated over a week ago
How do I cancel my account?
How to cancel/delete my account
Written by
Support Team
Updated over a week ago
Messaging
How do I cancel a message?
Cancelling scheduled messages
Written by
Support Team
Updated over a week ago
I can not record my full message. What can I do?
Message is being cut off when I use the Call Me system
Written by
Support Team
Updated over a week ago
Why didn't my phone, text or email message go out? I did not receive the message.
Written by
Support Team
Updated over a week ago
Why am I not getting my email message from CallingPost?
When members are not receiving your emails.
Written by
Support Team
Updated over a week ago
Can I save an email template?
Creating email template
Written by
Support Team
Updated over a week ago
Can I get my email back if I did not get to save it?
Creating Email Templates
Written by
Support Team
Updated over a week ago
Can I edit a message?
Editing text and email messages
Written by
Support Team
Updated over a week ago
Will any ads accompany my message?
Are there ads that play on my message
Written by
Support Team
Updated over a week ago
Why didn't my phone show my caller ID number?
I sent a message to my number but I never received it
Written by
Support Team
Updated over a week ago
What number will appear when a text is sent?
What number will my recipients see when I send them a text?
Written by
Support Team
Updated over a week ago
When can I send a CallingPost message?
Are there time limits on when I can send a message
Written by
Support Team
Updated over a week ago
Can I send my message before 9 am or after 9 pm?
How to use Extended Hour Messaging
Written by
Support Team
Updated over a week ago
I got a CallingPost message and I don't want to receive any more?
How to block my number from CallingPost
Written by
Support Team
Updated over a week ago
Why does my message repeat?
When I answer my call the message repeats
Written by
Support Team
Updated over a week ago
How do my members opt-in to receive text messages?
How to help members opt in to receive text messages
Written by
Support Team
Updated over a week ago
How do I re-send my opt-in text message to my member?
Can I resend an opt-in text to my members
Written by
Support Team
Updated over a week ago
What does "intercept" mean?
I received a status of "intercept" on a member's phone number, what does that mean
Written by
Support Team
Updated over a week ago
Why is my member not receiving my text message?
How to view a members text status
Written by
Support Team
Updated over a week ago
How do I know if my members have opted in to receive text messages?
How to determine if your members have opted-in to text messages
Written by
Support Team
Updated over a week ago
I accidentally unsubscribed from emails. How do I re-subscribe?
Unblocking and resubscribing to emails sent using CallingPost
Written by
Support Team
Updated over a week ago
How can my member listen to a message that they missed?
Listening to the last message sent
Written by
Support Team
Updated over a week ago
Additional Phone Messaging Options
Why can't I login to my account from the phone.
Try these backup numbers if you are having an issue getting through to login to your account and send a message for any of our services.
Written by
Sharon Wylds
Updated over a week ago
What is Straight to Voicemail (SVM)?
How does Straight to Voicemail work
Written by
Support Team
Updated over a week ago
Will my member’s phone ring if I choose Straight to Voicemail (SVM) as my delivery option?
Will a members phone ring when Straight to Voicemail (SVM) has been selected
Written by
Support Team
Updated over a week ago
Will my members see my CallerID on a Straight to Voicemail (SVM) communication?
What appears on Caller ID on a Straight to Voicemail Call
Written by
Support Team
Updated over a week ago
What is Live Answer Transfer (LAT)?
How does Live Answer Transfer work
Written by
Support Team
Updated over a week ago
When can I use the Live Answer Transfer (LAT) Feature?
Using Live Answer Transfer (LAT) Feature
Written by
Support Team
Updated over a week ago
What number will we see on the transferred call?
What number will show on Live Answer Transfer Calls (LAT)
Written by
Support Team
Updated over a week ago
Am I charged additional credits for the length of my call that is transferred?
Cost of Live Answer Transfer (LAT)
Written by
Support Team
Updated over a week ago
What if we do not answer the call when it is transferred?
Answering a Live Answer Transfer (LAT) call
Written by
Support Team
Updated over a week ago
What happens if my Live Answer Transfer (LAT) communication goes to my member’s voicemail?
How LAT works when the message is delivered to a voicemail
Written by
Support Team
Updated over a week ago
What is a Reduced Trailer?
How to Use a Reduced Trailer
Written by
Support Team
Updated over a week ago
Pricing/Payment
How do monthly unique contact allotments work?
Written by
Support Team
Updated over a week ago
Is the Unlimited Plan really "unlimited"?
What does unlimited really mean?
Written by
Support Team
Updated over a week ago
What if I am a seasonal user?
Using CallingPost if you don't need CallingPost year round
Written by
Support Team
Updated over a week ago
Am I charged for calls that are not answered?
Why am I being charged for calls that are not answered
Written by
Support Team
Updated over a week ago
Do credits expire?
When do my Pay As You Go credits expire
Written by
Support Team
Updated over a week ago
I am having trouble purchasing with a Canada credit card.
Canada Credit Card Processing
Written by
Support Team
Updated over a week ago
Text Keywords
What happens if someone types an incorrect text keyword to 24251?
What happens if I enter an invalid text keyword
Written by
Support Team
Updated over a week ago
What will people see when they text by keyword to 24251?
What will my members see when they use my keyword
Written by
Support Team
Updated over a week ago
How do I change my keyword group?
Can I change the group my keyword is assigned to?
Written by
Support Team
Updated over a week ago
Bad Phone Number Tool
What is considered a "Bad Number"?
The "Bad Numbers" Tool
Written by
Support Team
Updated over a week ago
What if I have a member with a bad phone number identified, but they have other information that is valid under the member profile?
Will Bad Numbers Tool delete valid information
Written by
Support Team
Updated over a week ago
If I choose to remove bad numbers and have identified a number I know is or will be valid again can I exclude it from the remove bad numbers option?
How to Exclude a Valid Number from Bad Numbers Tool
Written by
Support Team
Updated over a week ago
Technical Support
Why is the Call Me feature not working?
The Call Me feature is not calling my phone
Written by
Support Team
Updated over a week ago
How do I add a shortcut to CallingPost?
Adding a shortcut to your phone and computer
Written by
Support Team
Updated over a week ago
Clear cache & cookies in Chrome IPhone & IPad
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies.
Written by
Support Team
Updated over a week ago
Clear Cache & Cookies In Chrome
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies.
Written by
Support Team
Updated over a week ago
Clear cache & cookies in Chrome on Android
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies.
Written by
Support Team
Updated over a week ago
How do I clear my cookies and cache in Google Chrome?
How to clear cookies and cache on your Google Chrome web browser
Written by
Support Team
Updated over a week ago
How do I clear my cookies and cache in Internet Explorer?
How to clear cookies and cache in your Internet Explorer web browser
Written by
Support Team
Updated over a week ago