Frequently Asked Questions

Learn the answers to some common questions. Can't find the answer? Give us a call 877.665.5646

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Messaging

Can I save an email template?

Creating email template
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Updated over a week ago

Can I edit a message?

Editing text and email messages
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Updated over a week ago

Will any ads accompany my message?

Are there ads that play on my message
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Updated over a week ago

Why didn't my phone show my caller ID number?

I sent a message to my number but I never received it
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Updated over a week ago

What number will appear when a text is sent?

What is the CallingPost text number
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Updated over a week ago

When can I send a CallingPost message?

Are there time limits on when I can send a message
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Updated over a week ago

Can I send my message before 9 am or after 9 pm?

How to use Extended Hour Messaging
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Updated over a week ago

I got a CallingPost message and I don't want to receive any more?

How to block my number from CallingPost
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Updated over a week ago

Why does my message repeat?

When I answer my call the message repeats
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Updated over a week ago

How do my members opt-in to receive text messages?

How to help members opt in to receive text messages
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Updated over a week ago

How do I re-send my opt-in text message to my member?

Can I resend an opt-in text to my members
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Updated over a week ago

What does "intercept" mean?

I received a status of "intercept" on a member's phone number, what does that mean
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Updated over a week ago

Why is my member not receiving my text message?

How to view a members text status
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Updated over a week ago

How do I know if my members have opted in to receive text messages?

How to determine if your members have opted-in to text messages
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Updated over a week ago

I accidentally unsubscribed from emails. How do I re-subscribe?

Unblocking and resubscribing to emails sent using CallingPost
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Updated over a week ago

How can my member listen to a message that they missed?

Listening to the last message sent
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Updated over a week ago
Additional Phone Messaging Options

What is Straight to Voicemail (SVM)?

How does Straight to Voicemail work
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Updated over a week ago

Will my member’s phone ring if I choose Straight to Voicemail (SVM) as my delivery option?

Will a members phone ring when Straight to Voicemail (SVM) has been selected
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Updated over a week ago

Will my members see my CallerID on a Straight to Voicemail (SVM) communication?

What appears on Caller ID on a Straight to Voicemail Call
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Updated over a week ago

What is Live Answer Transfer (LAT)?

How does Live Answer Transfer work
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Updated over a week ago

When can I use the Live Answer Transfer (LAT) Feature?

Using Live Answer Transfer (LAT) Feature
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Updated over a week ago

What number will we see on the transferred call?

What number will show on Live Answer Transfer Calls (LAT)
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Updated over a week ago

Am I charged additional credits for the length of my call that is transferred?

Cost of Live Answer Transfer (LAT)
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Updated over a week ago

What if we do not answer the call when it is transferred?

Answering a Live Answer Transfer (LAT) call
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Updated over a week ago

What happens if my Live Answer Transfer (LAT) communication goes to my member’s voicemail?

How LAT works when the message is delivered to a voicemail
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Updated over a week ago

What is a Reduced Trailer?

How to Use a Reduced Trailer
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Updated over a week ago