Frequently Asked Questions | Calling Post Communications Help Center

Why didn't my phone, text or email message go out? I did not receive the message.

Written by Support Team
Updated over a week ago

Do I need any physical hardware or digital download?

What do I need to use CallingPost

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Updated over a week ago

Will my contact lists be sold?

The CallingPost Privacy Policy

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Updated over a week ago

Why am I not getting my phone call from CallingPost?

When members are not receiving your calls.

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Updated over a week ago

What web browser should I use?

Preferred browser to use

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Updated over a week ago

My Account

Help! I forgot my password.

How to reset your password

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How do I cancel my account?

How to cancel/delete my account

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Messaging

Will any ads accompany my message?

Are there ads that play on my message

Written by Support Team
Updated over a week ago

Why didn't my phone show my caller ID number?

I sent a message to my number but I never received it

Written by Support Team
Updated over a week ago

What number will appear when a text is sent?

What is the CallingPost text number

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Updated over a week ago

When can I send a CallingPost message?

Are there time limits on when I can send a message

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Updated over a week ago

Can I send my message before 9 am or after 9 pm?

How to use Extended Hour Messaging

Written by Support Team
Updated over a week ago

I got a CallingPost message and I don't want to receive any more?

How to block my number from CallingPost

Written by Support Team
Updated over a week ago

Why does my message repeat?

When I answer my call the message repeats

Written by Support Team
Updated over a week ago

How do my members opt-in to receive text messages?

How to help members opt in to receive text messages

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Updated over a week ago

How do I re-send my opt-in text message to my member?

Can I resend an opt-in text to my members

Written by Support Team
Updated over a week ago

What does "intercept" mean?

I received a status of "intercept" on a member's phone number, what does that mean

Written by Support Team
Updated over a week ago

Why is my member not receiving my text message?

How to view a members text status

Written by Support Team
Updated over a week ago

How do I know if my members have opted in to receive text messages?

How to determine if your members have opted-in to text messages

Written by Support Team
Updated over a week ago

I accidentally unsubscribed from emails. How do I re-subscribe?

Unblocking and resubscribing to emails sent using CallingPost

Written by Support Team
Updated over a week ago

How can my member listen to a message that they missed?

Listening to the last message sent

Written by Support Team
Updated over a week ago

Additional Phone Messaging Options

What is Straight to Voicemail (SVM)?

How does Straight to Voicemail work

Written by Support Team
Updated over a week ago

Will my member’s phone ring if I choose Straight to Voicemail (SVM) as my delivery option?

Will a members phone ring when Straight to Voicemail (SVM) has been selected

Written by Support Team
Updated over a week ago

Will my members see my CallerID on a Straight to Voicemail (SVM) communication?

What appears on Caller ID on a Straight to Voicemail Call

Written by Support Team
Updated over a week ago

What is Live Answer Transfer (LAT)?

How does Live Answer Transfer work

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Updated over a week ago

When can I use the Live Answer Transfer (LAT) Feature?

Using Live Answer Transfer (LAT) Feature

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Updated over a week ago

Am I charged additional credits for the length of my call that is transferred?

Cost of Live Answer Transfer (LAT)

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Updated over a week ago

What number will we see on the transferred call?

What number will show on Live Answer Transfer Calls (LAT)

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Updated over a week ago

What if we do not answer the call when it is transferred?

Answering a Live Answer Transfer (LAT) call

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Updated over a week ago

What happens if my Live Answer Transfer (LAT) communication goes to my member’s voicemail?

How LAT works when the message is delivered to a voicemail

Written by Support Team
Updated over a week ago

What is a Shortened Trailer?

How to Use a Shortened Trailer

Written by Support Team
Updated over a week ago

Pricing/Payment

Is the Unlimited Plan really "unlimited"?

What does unlimited really mean?

Written by Support Team
Updated over a week ago

What if I am a seasonal user?

Using CallingPost if you don't need CallingPost year round

Written by Support Team
Updated over a week ago

Do credits expire?

When do my Pay As You Go credits expire

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Updated over a week ago

Am I charged for calls that are not answered?

Why am I being charged for calls that are not answered

Written by Support Team
Updated over a week ago

I am having trouble purchasing with a Canada credit card.

Canada Credit Card Processing

Written by Support Team
Updated over a week ago

Text Keywords

What happens if someone types an incorrect text keyword to 24251?

What happens if I enter an invalid text keyword

Written by Support Team
Updated over a week ago

What will people see when they text by keyword to 24251?

What will my members see when they use my keyword

Written by Support Team
Updated over a week ago

How do I change my keyword group?

Can I change the group my keyword is assigned to?

Written by Support Team
Updated over a week ago

Bad Phone Number Tool

What is considered a "Bad Number"?

The "Bad Numbers" Tool

Written by Support Team
Updated over a week ago

What if I have a member with a bad phone number identified, but they have other information that is valid under the member profile?

Will Bad Numbers Tool delete valid information

Written by Support Team
Updated over a week ago

If I choose to remove bad numbers and have identified a number I know is or will be valid again can I exclude it from the remove bad numbers option?

How to Exclude a Valid Number from Bad Numbers Tool

Written by Support Team
Updated over a week ago

Technical Support

Why is the Call Me feature not working?

The Call Me feature is not calling my phone

Written by Support Team
Updated over a week ago

How do I add a shortcut to CallingPost?

Adding a shortcut to your phone and computer

Written by Support Team
Updated over a week ago

How do I clear my cookies and cache in Google Chrome?

How to clear cookies and cache on your Google Chrome web browser

Written by Support Team
Updated over a week ago

How do I clear my cookies and cache in Internet Explorer?

How to clear cookies and cache in your Internet Explorer web browser

Written by Support Team
Updated over a week ago