Help with Common Question

Learn the answers to some common questions. Can't find the answer? Give us a call 877.665.5646

Support Team avatar
41 articles in this collection
Written by Support Team
Messaging

Will any ads accompany my message?

Are there ads that play on my message
Support Team avatar
Written by Support Team
Updated over a week ago

Why didn't my phone show my caller ID number?

I sent a message to my number but I never received it
Support Team avatar
Written by Support Team
Updated over a week ago

What number will appear when a text is sent?

What is the CallingPost text number
Support Team avatar
Written by Support Team
Updated over a week ago

When can I send a CallingPost message?

Are there time limits on when I can send a message
Support Team avatar
Written by Support Team
Updated over a week ago

Can I send my message before 9 am or after 9 pm?

How to use Extended Hour Messaging
Support Team avatar
Written by Support Team
Updated over a week ago

I got a CallingPost message and I don't want to receive any more?

How to block my number from CallingPost
Support Team avatar
Written by Support Team
Updated over a week ago

Why does my message repeat?

When I answer my call the message repeats
Support Team avatar
Written by Support Team
Updated over a week ago

How do my members opt-in to receive text messages?

How to help members opt in to receive text messages
Support Team avatar
Written by Support Team
Updated over a week ago

How do I re-send my opt-in text message to my member?

Can I resend an opt-in text to my members
Support Team avatar
Written by Support Team
Updated over a week ago

What does "intercept" mean?

I received a status of "intercept" on a member's phone number, what does that mean
Support Team avatar
Written by Support Team
Updated over a week ago

How do I know if my members have opted in to receive text messages?

How to determine if your members have opted-in to text messages
Support Team avatar
Written by Support Team
Updated over a week ago

Why is my member not receiving my text message?

How to view a members text status
Support Team avatar
Written by Support Team
Updated over a week ago
Additional Phone Messaging Options

What is Straight to Voicemail (SVM)?

How does Straight to Voicemail work
Support Team avatar
Written by Support Team
Updated over a week ago

Will my member’s phone ring if I choose Straight to Voicemail (SVM) as my delivery option?

Will a members phone ring when Straight to Voicemail (SVM) has been selected
Support Team avatar
Written by Support Team
Updated over a week ago

Will my members see my CallerID on a Straight to Voicemail (SVM) communication?

What appears on Caller ID on a Straight to Voicemail Call
Support Team avatar
Written by Support Team
Updated over a week ago

What is Live Answer Transfer (LAT)?

How does Live Answer Transfer work
Support Team avatar
Written by Support Team
Updated over a week ago

When can I use the Live Answer Transfer (LAT) Feature?

Using Live Answer Transfer (LAT) Feature
Support Team avatar
Written by Support Team
Updated over a week ago

Am I charged additional credits for the length of my call that is transferred?

Cost of Live Answer Transfer (LAT)
Support Team avatar
Written by Support Team
Updated over a week ago

What number will we see on the transferred call?

What number will show on Live Answer Transfer Calls (LAT)
Support Team avatar
Written by Support Team
Updated over a week ago

What if we do not answer the call when it is transferred?

Answering a Live Answer Transfer (LAT) call
Support Team avatar
Written by Support Team
Updated over a week ago

What happens if my Live Answer Transfer (LAT) communication goes to my member’s voicemail?

How LAT works when the message is delivered to a voicemail
Support Team avatar
Written by Support Team
Updated over a week ago

What is a shortened Trailer?

How to Use a Shortened Trailer
Support Team avatar
Written by Support Team
Updated over a week ago